Terms of Service

1. Agreement to These Terms

These terms form a binding agreement between you and Crochet Cuddle Buds LLC. By accessing the website, by using any part of the site, by submitting the contact form or by asking us to make something, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, please do not use the website or the services.

If you are entering into this agreement on behalf of a business, an organisation or another person, you confirm that you have the authority to bind that party to these terms. In that case the words you and your refer to that party as well as to you personally. These terms work together with our Privacy Policy, which explains how we handle personal information, and with any written scope that we agree with you for a specific order.

2. Who May Use the Website and Services

You must be an adult in your jurisdiction to place an order or to enter into a commission with us. If you are under the age required to form a contract where you live, you may use the website only with the involvement and consent of a parent or guardian who agrees to these terms on your behalf. We do not knowingly enter into commissions with children, and any order involving an item for a child is placed by an adult.

We reserve the right to decline an order, to close an account or client relationship, or to refuse service where we have a legitimate reason to do so. Examples include a request that would require unsafe materials for the intended user, a request that infringes the rights of another person, or a pattern of abusive or unlawful conduct. If we decline an order after payment, we will refund the amount paid for that order in accordance with these terms.

3. The Nature of Our Services

Crochet Cuddle Buds LLC is a handcrafted crochet studio. Our services include custom amigurumi commissions, granny square blankets, seasonal home decor pieces, crochet pattern design, yarn subscription boxes and a mending and restoration service. Because our work is made by hand rather than by machine, no two pieces are identical. Small variations in color, stitch tension, shape and finish are a normal and expected part of handmade goods, and they are not defects.

Photographs and descriptions on the website are provided in good faith to give you a fair idea of what we make. Colors can look different on different screens, and natural fibers can vary slightly from batch to batch. We will always do our best to match the colors you request and to describe any meaningful difference before we begin, but we cannot guarantee an exact match to a screen image or to a previous dye lot.

4. Quotes, Orders and Acceptance

Enquiries sent through the website, by email or by telephone are invitations to begin a conversation. A quote that we prepare is valid for the period stated in the quote, and if no period is stated it remains open for a reasonable time. A contract is formed only when you accept our written scope and any required deposit is received, or when we confirm the order in writing, whichever happens first.

A written scope normally describes the item, the fiber, the dimensions, the color choice, the price, the deposit and the estimated delivery window. If anything in the scope is unclear or does not match what you intended, tell us before you pay the deposit. Changes requested after work has begun may affect the price and the timeline, and we will confirm any change in writing before we proceed.

5. Pricing and Payment

Prices are stated in United States dollars unless we agree otherwise in writing. A price covers the fiber, the labor and the ordinary packaging needed for the item. Additional costs such as expedited shipping, international delivery, customs duties or special packaging may be added and will be described before you approve the order. We make reasonable efforts to keep published prices current, but prices may change over time and a change will not apply retroactively to an order that we have already confirmed.

Payment methods may include a payment processor, a bank transfer or another method we agree in writing. Unless we agree otherwise, payment for a finished product is due before dispatch, and payment for a commission follows the deposit and balance schedule in the written scope. If a payment is not received when due, we may pause the work or cancel the order, and any refund will be calculated under the cancellation section of these terms.

6. Commission Deposits and Deposits for Materials

Many commissions require a deposit before we begin. The deposit reserves time on the bench and allows us to purchase the fiber and notions needed for your piece. The amount and the terms of the deposit are set out in the written scope. In general, a deposit becomes non refundable once we have ordered materials or committed bench time specifically for your project, because those costs cannot always be recovered.

If you cancel a commission before we order materials or begin work, we will normally refund the deposit less any costs already incurred. If you cancel after work has begun, we will refund the balance of the deposit that is not needed to cover completed work and non recoverable materials. We will always explain how a refund was calculated so that you can see exactly what it covers.

7. Production Timelines and Estimates

Timelines given on the website, by email or in conversation are estimates based on our current bench load and our honest expectation of how long a piece will take. We work hard to meet every date, and we keep you informed if anything changes. Because our studio is small and our work is handmade, a delay can occur if a fiber shipment arrives late, if a dye lot fails an inspection or if an illness reduces the hours available on the bench.

If a significant delay is likely, we will contact you as soon as we become aware of it and offer options, which may include a revised date, a partial refund or a cancellation in accordance with these terms. A stated date is not a guarantee of delivery on a particular day unless we have expressly agreed in writing that time is of the essence for that order.

8. Client Provided Materials and Designs

Some clients send us yarn, fabric, photographs or sketches to use in a project. When you provide materials or designs, you confirm that you have the right to use them and that doing so does not infringe the rights of another person. You also confirm that any yarn or fabric you send is clean, safe and suitable for the intended use. We are not responsible for the quality, behavior or durability of a material that we did not supply.

We will store client materials carefully while they are with us, but we cannot accept liability for a pre existing weakness in a material or for a loss that is outside our reasonable control. Please do not send heirloom or irreplaceable items by a method that is not tracked and insured. If a client provided material is not sufficient for the agreed design, we will tell you and discuss alternatives before we continue.

9. Shipping, Delivery and Risk

We ship finished items using a postal or courier service chosen for the destination and the value of the parcel. Shipping costs and estimated transit times are described before dispatch. Once a parcel is handed to the carrier, the risk of loss or damage in transit passes to you, unless the law provides otherwise or unless we have agreed in writing to retain that risk. We will always help you with a claim if a parcel is lost or damaged, because we want your piece to arrive safely.

Delivery times provided by a carrier are estimates and are not guaranteed by us. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange redelivery, and any additional shipping cost will be your responsibility. For international orders, any customs duties, taxes or import fees are your responsibility and are not included in the price unless we state otherwise in writing.

10. Returns, Cancellations and Refunds

Because our commissions are made to your specification, they are not standard stock items and are generally not returnable simply because you change your mind after production begins. If a finished piece does not match the written scope in a material way, or if it arrives with a genuine defect, contact us promptly with photographs and a description. We will offer a repair, a remake or a refund as appropriate, and we will work with you to find the fairest outcome.

For ready made studio products, you may contact us within a reasonable period after delivery to request a return if the item is unused and in its original condition. Return shipping may be your responsibility unless the item was faulty. We do not accept a return of a personalized or custom piece unless it is defective. Any refund will be made to the original payment method where that is practical, and we will confirm the amount and the timing with you.

11. Mending and Restoration Terms

Our mending and restoration service is offered with care but without a guarantee that an aged or fragile textile can be restored to a like new condition. We will assess the item, explain what we believe is possible and provide a written scope before we begin. Some materials become weak with age, and a repair can place new stress on surrounding stitches, which we will describe honestly before you commit.

Unless we agree otherwise, the value of an item accepted for mending is limited to its sentimental and ordinary replacement value, and our liability is limited as described in the liability section of these terms. We will document the work we perform and return the item with care notes. If an item cannot be mended safely, we will return it and will not charge for the assessment where that is reasonable.

12. Intellectual Property and Patterns

All content on this website, including text, images, layout and design, belongs to Crochet Cuddle Buds LLC or is used with permission, and it is protected by applicable intellectual property law. You may view the site and print a page for your own personal, non commercial use. You may not copy, reproduce, republish or distribute our content for commercial purposes without our written permission.

When we design a pattern for a client, the ownership of that pattern is set out in the written scope. Unless we agree otherwise, we retain the copyright in patterns that we create, and the client receives a licence to use the pattern for the agreed purpose. Finished items made from our patterns may not be sold in competition with our studio unless the scope expressly permits it. Our studio name, brand and logo may not be used without permission.

13. Acceptable Use of the Website

You agree to use the website lawfully and respectfully. You must not attempt to gain unauthorised access to the site or its servers, interfere with its normal operation, introduce malicious code, scrape content for commercial use, or use the site in a way that harms another person or violates the law. You must not misrepresent your identity or your authority to act for another person when you submit an enquiry or an order.

We reserve the right to restrict or block access to the website for any person who breaches these terms or who uses the site in a way that we reasonably consider harmful. We may also report unlawful conduct to the appropriate authorities where the law requires or permits it.

14. Disclaimers and Limitation of Liability

The website and its content are provided on an as available basis. While we work to keep the information accurate and the site running, we do not promise that the site will always be uninterrupted, error free or free of harmful components. To the fullest extent permitted by law, we disclaim implied warranties that are not expressly stated in these terms, including implied warranties of merchantability and fitness for a particular purpose, except where the law does not allow such a disclaimer.

To the fullest extent permitted by law, our total liability arising out of or relating to these terms or to any order will not exceed the amount you paid to us for the product or service that gave rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, even if we were advised of the possibility of such damages. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence where such liability cannot be excluded.

15. Indemnification

You agree to indemnify and hold harmless Crochet Cuddle Buds LLC, its owners, employees and contractors from any claim, loss, liability, cost or expense, including reasonable legal fees, that arises from your breach of these terms, your misuse of the website, or your provision of materials or designs that infringe the rights of another person. This obligation survives the end of your relationship with us.

We will notify you of any such claim and may participate in the defence. You may not settle a claim in a way that imposes an obligation on us without our written consent. This section is intended to protect a small handmade business from losses caused by conduct that is outside our control, and it should not be read to excuse our own responsibility for our work.

16. Governing Law and Dispute Resolution

These terms are governed by the laws of the state in which Crochet Cuddle Buds LLC is established, without regard to conflict of law principles, and by applicable United States federal law. If a dispute arises, we ask that you contact us first and give us a fair opportunity to resolve the matter directly and in good faith. Many concerns can be settled quickly with a clear conversation and a reasonable remedy.

If a dispute cannot be resolved through discussion, it may be brought before a court of competent jurisdiction in the state where the company is established, unless the law requires a different forum. To the extent permitted by law, each party waives any objection to venue in that state. Nothing in this section prevents either party from seeking relief in a small claims court where it is available.

17. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, our practices or the law. When we make a change, we will update the effective date at the top of the page. If a change is significant, we will take reasonable steps to bring it to your attention. An order is governed by the version of these terms that was in effect when the order was confirmed, unless we agree otherwise in writing.

Continuing to use the website or the services after an update means that you accept the revised terms to the extent permitted by law. We encourage you to review this page occasionally so that you remain familiar with the rules that apply to your use of the site and to any future commission.

18. Severability and Entire Agreement

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force. The failure of either party to enforce a provision on one occasion does not waive the right to enforce it on a later occasion.

These terms, together with our Privacy Policy and any written scope agreed for a specific order, form the entire agreement between you and Crochet Cuddle Buds LLC regarding the website and the services. They replace any earlier discussion or understanding on the same subject. A change to a specific order must be agreed in writing by both parties to be effective.

19. How to Contact Us About These Terms

If you have a question about these terms, a concern about an order or a request that relates to this agreement, please contact us. We answer questions in plain language and prefer to resolve concerns directly with the people we work with. A real maker reads every message.